By engaging our event planning and management services, you (“the Client”) agree to the following Cancellation, Postponement and Conduct Policies. These terms are intended to establish a professional working relationship.
1. Deposit Requirement
A non-refundable deposit of fifty percent (50%) of the total event planning and coordination fee is required to secure the event date. The remaining 50% balance is due no later than two (2) weeks prior to the event date. This deposit represents a commitment and covers planning, consultation time, coordination, and opportunity costs incurred by 38Seconds Events Limited.
Opportunity costs refer to the potential bookings and revenue that 38Seconds Events Limited may forgo by reserving your event date. Once a date is secured with a deposit, we turn down other potential bookings for that same date, dedicate planning resources, engage in consultations, and begin event coordination. These actions represent a tangible investment of time and business value that cannot be recovered if the event is canceled or postponed indefinitely
2. Cancellation Policy
If the Client cancels within thirty (30) calendar days of the initial booking, the non-refundable deposit shall constitute the full and final cancellation fee. However, additional charges may not apply provided that no significant planning activities have been undertaken — including but not limited to vendor communications, sharing of vendor’s contacts, site inspections, or third-party payment. This provision may, however, be reviewed and the additional fees partially or fully waived at the sole discretion of 38Seconds Events Limited, where it is determined that minimal work has been performed and no substantial business opportunity has been forfeited.
If the Client provides written notice of cancellation more than thirty-one (31) calendar days prior to the scheduled event date, the Client shall be liable for an additional twenty-five percent (25%) of the total agreed event fee. This additional charge compensates for administrative work and the opportunity cost of declining other bookings for the same date.
If cancellation occurs within thirty-one (31) calendar days of the scheduled event date, the Client shall be liable for an additional fifty percent (50%) of the total event fee. This reflects the advanced stage of planning, vendor coordination, and the limited ability to rebook the date.
3. Postponement Policy
In the case of a postponement, a ten percent (10%) surcharge shall apply to the total event fee to cover administrative, vendor, and coordination adjustments. All postponements must be submitted in writing and are subject to the availability of the newly proposed date. Postponement does not waive or reduce previously agreed fees.
4. Client Conduct
38Seconds Events Limited reserves the right to unilaterally terminate this agreement and cancel the event without liability or refund in instances where the Client, or any representative of the Client, engages in rude, abusive, threatening, or violent behavior toward the Founder or any team member. The safety and professional dignity of our staff are of paramount importance.